THE COVE REGISTER / REVIEW POLICY
Write a useful account of your experience
The community section is for original experiences with a listed company. It is not a place to advertise replacement phone numbers or solicit customers.
Describe what happened
Use your own words and distinguish what you observed from what you believe. Give the sequence of events and the kind of service involved. You do not need to publish a reservation, account or order number to make a review useful.
Keep private information private
Do not include passwords, card details, identification documents, medical information, personal addresses or another person’s private contact information. The name you choose for public display should be one you are comfortable sharing.
No referral or phone promotions
Reviews promoting alternative support numbers, external sales links, guaranteed refunds or paid services may be rejected. Do not impersonate a company representative or present an advertisement as a customer experience.
How moderation works
New reviews enter a pending queue. They may be approved, rejected or removed for relevance, privacy, abuse, duplicated content or manipulation. A critical opinion is not itself a reason for removal. Moderation does not authenticate a transaction or settle the underlying dispute.
Ratings and empty sections
Only approved contributions are included in the directory’s displayed community rating. If none exist, the record should say so. External ratings are not imported or blended into this score.
Questions about a contribution
Contact the publisher with the company page and enough information to locate the review. We may ask for a private clarification before changing or removing a submission; do not send sensitive documents unless a suitable process has been agreed.